Refund policy
At ClassicHat, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Free Returns
We proudly offer free returns worldwide. Once your return request is approved, we will provide instructions on how to send your item back.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or provider
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged due to misuse
- Items returned without prior approval
How to Start a Return
To initiate a return, contact us at:
support@classichat.store