At Classichat, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item or request a refund, please follow the guidelines outlined below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be unused, in their original packaging, and include all tags.

• Returns must be initiated within 30 days of receiving your order.

• Proof of purchase (order number or receipt) is required.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at support@classichat.store with your order number and the reason for the return.

2. Receive Instructions: We will provide you with return instructions, including the return address and any necessary forms.

3. Ship the Item: Pack the item securely and send it back to us. Please keep the tracking number for your reference.

3. Return Scenarios

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, including any shipping costs incurred.

• Incorrect Items: If you receive the wrong item, please reach out to us within 7 days. We will send you the correct item and provide a prepaid shipping label for the return of the incorrect item.

• Items Not Received: If your order has not arrived within the expected delivery time, please contact us. We will investigate the issue with the shipping carrier and work to resolve it. If the item is deemed lost, we will issue a refund or send a replacement.

• Order Cancellation: If you wish to cancel your order after it has been placed but before it has been shipped, please contact us as soon as possible. If the order has not been processed, we will cancel it and issue a full refund.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days (usually 7 business days, depending on your bank).

5. Non-Returnable Items

Certain types of items cannot be returned, such as:

• Gift cards

• Personalized items

• Items marked as final sale

6. Contact Us

If you have any questions or need assistance with your return, please contact us at:

• Email: support@classichat.store

Thank you for shopping with Classichat! We appreciate your understanding and support as we strive to provide you with the best products and service.